Refund policy

Refund and Return Policy

I want every customer to be satisfied with the quality and workmanship of their order. If your item arrives damaged, defective, or incorrect, please contact me so I can evaluate the issue and work with you to make it right.

Because Scubs Hunting Products items are handcrafted, produced in small quantities, or made to order, all sales are generally final except where an item arrives damaged, defective, or different from what was ordered.

Return Request Window

Any return, damage, defect, or incorrect-item claim must be submitted within 7 calendar days of delivery.

To request assistance, email scubshunting@gmail.com and include:

Your name
Your order number
A description of the issue
Clear photographs of the item
Photographs of the packaging if the item was damaged during shipment

Requests made more than 7 calendar days after delivery may not be eligible for return, replacement, or refund.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If your item arrives damaged, contains a manufacturing defect, or is not the item you ordered, contact me within the 7-day request window.

After reviewing the information and photographs provided, I may offer an appropriate resolution, including:

Repair
Replacement
Exchange
Partial refund
Full refund

The appropriate resolution will depend on the product and the circumstances.

When an approved return is required because the item was damaged, defective, or incorrect, Scubs Hunting Products will provide or reimburse reasonable return shipping costs.

Do not discard the item or its packaging until the issue has been resolved.

Handmade Product Variations

Many Scubs Hunting Products items are handcrafted from natural materials.

Variations in wood grain, color, texture, shape, dimensions, cord arrangement, hand finishing, and other minor details are normal characteristics of handmade products. These natural or handcrafted variations are not considered defects and do not make an item eligible for return or refund.

Product photographs are representative. The item you receive may vary slightly in appearance while maintaining the same general design and intended function.

Made-to-Order, Custom, and Personalized Products

Made-to-order, custom, modified, and personalized products are generally not eligible for return, exchange, or refund unless they arrive damaged, defective, or materially different from the agreed order specifications.

Once work has begun, these orders may also be ineligible for cancellation.

Other Returns

Products that are not damaged, defective, or incorrect are generally not returnable.

In limited circumstances, I may approve a return at my discretion. Approval is not guaranteed and must be obtained before the item is shipped back.

To be considered, the item must be:

Unused
Unaltered
In its original condition
In its original packaging, when applicable
Accompanied by proof of purchase

Items returned without prior written approval will not be accepted or refunded.

If a discretionary return is approved:

The customer is responsible for return shipping costs.
Original shipping charges are not refundable.
The customer is responsible for the item until it is delivered back to Scubs Hunting Products.
Tracking and adequate packaging are strongly recommended.
Any loss in value caused by use, damage, alteration, missing parts, or inadequate packaging may reduce or eliminate the refund.

Non-Returnable Items

The following are not eligible for return or refund unless they arrive damaged, defective, or incorrect:

Made-to-order products
Custom or personalized products
Altered or modified products
Used products
Products damaged after delivery
Items returned outside the 7-day request window
Sale or clearance items
Gift cards
Items returned without prior authorization

Exchanges

Direct exchanges are not guaranteed.

If an exchange is approved, the original item must first be returned and inspected. Depending on the circumstances, you may be asked to place a separate order for the replacement item.

Any price difference and applicable shipping charges are the customer’s responsibility unless the exchange is necessary because Scubs Hunting Products sent a damaged, defective, or incorrect item.

Return Shipping

Do not mail a product back until you have received return instructions.

Approved returns must be sent to the address provided in the return authorization. The publicly listed business or mailing address should not be assumed to be the correct return address.

For approved discretionary returns, the customer pays return shipping.

For approved returns involving a damaged, defective, or incorrect item, Scubs Hunting Products will provide a return label or reimburse reasonable return shipping costs as instructed.

Scubs Hunting Products is not responsible for unauthorized returns or return packages lost in transit.

Refunds

Once an approved return is received, it will be inspected.

I will notify you whether the refund has been approved. If approved, the refund will be issued to the original payment method.

Please allow up to 10 business days after approval for the refund to be submitted. Your bank or card provider may require additional time to post the credit to your account.

Original shipping charges are nonrefundable unless the return resulted from a damaged, defective, or incorrect item.

If more than 15 business days have passed since you were notified that a refund was approved, contact me at scubshunting@gmail.com.

Order Changes and Cancellations

Requests to change or cancel an order should be submitted within 12 hours of purchase.

I will make a reasonable effort to accommodate the request, but changes and cancellations cannot be guaranteed after processing, production, or fulfillment has begun.

Made-to-order, custom, and personalized products may not be canceled once work has started.