How can I contact Scubs Hunting Products?

You can email me at scubshunting@gmail.com. I typically respond within one business day.

If your question is about an existing order, please include your order number so I can help you more quickly.

Where are your products made?

Scubs Hunting Products is based in North Carolina. I design, test, build, and ship the products myself.

Many items are handcrafted or made to order, so small variations in wood grain, color, shape, and finish are normal. Those differences are part of what makes each piece unique.

Where do you ship?

At this time, standard shipping is available within the continental United States.

If you are located outside the continental U.S., please contact me before ordering to ask whether shipping is available to your location.

Where do orders ship from?

Orders are processed and shipped from North Carolina.

How long does it take to process an order?

In-stock items are generally processed within 1–3 business days, Monday through Friday.

Handcrafted, custom, and made-to-order products may require additional production time. Any known lead time will be listed on the applicable product page.

Processing times may also be longer during holidays, sales, or periods of unusually high order volume.

How long does shipping take?

Once your order has shipped, delivery within the continental United States generally takes approximately 5–7 business days.

This estimate begins after the carrier receives the package and does not include processing or production time. Carrier delays, weather, holidays, and other circumstances may affect delivery.

Will I receive tracking information?

When tracking is available, you will receive a shipping confirmation email containing your tracking information.

Please allow some time for the carrier’s system to update after the label is created.

What should I do if my order has not arrived?

First, check the tracking information included in your shipping confirmation email.

If your order has not arrived within 15 days after shipment, or the tracking shows an unusual delay or delivery problem, email me at scubshunting@gmail.com with your order number.

Can I change or cancel my order?

Please request any changes or cancellations within 12 hours of placing your order.

I will do my best to accommodate your request, but changes or cancellations cannot be guaranteed once production, processing, or fulfillment has begun.

Made-to-order, custom, and personalized products may not be eligible for cancellation once work has started. Please review the Refund Policy for complete details.

What payment methods do you accept?

Available payment methods are displayed securely during checkout.

Depending on your device and location, checkout may include major credit cards and supported accelerated-payment options.

What if my order arrives damaged or incorrect?

Please inspect your order when it arrives.

If an item is damaged, defective, or incorrect, email me promptly at scubshunting@gmail.com. Include your order number and clear photographs of the product and packaging so I can evaluate the issue and work with you to make it right.

Can I return an item?

Because many Scubs Hunting Products items are handcrafted, custom, or made to order, returns are reviewed individually and are not automatically guaranteed.

Do not send an item back without contacting me first. Approved returns must be unused, in their original condition, and returned according to the instructions provided.

Please review the Refund Policy for complete eligibility requirements and return terms.

Will I be charged customs fees or import taxes?

Standard shipping is currently offered within the continental United States, so international customs charges generally do not apply.

If I approve shipment to an address outside the United States, the customer is responsible for any applicable import taxes, duties, customs fees, or carrier charges assessed by the destination country.